AI Knowledge Base for Helpdesk,
Customer Service & Support Teams
KnowledgeAssist is an AI-powered knowledge base for customer service, helpdesk, and contact center teams. Index your website and documents so agents get precise answers in seconds.
No credit card required.
Ask KnowledgeAssist
Why Teams Struggle — How KnowledgeAssist Fixes It
When knowledge grows, finding answers gets harder. We bridge the gap between your data and your team.
The Problem
Knowledge scattered across systems
Information lives in silos, making it impossible to find a single source of truth.
Agents switching between tabs
Constant context switching reduces productivity and increases fatigue.
Slow responses
Customers wait while agents hunt for basic information.
Inconsistent or wrong answers
Outdated documents lead to errors and customer frustration.
The Solution
Unified AI-powered search
One search bar for all your company knowledge, powered by advanced AI.
Structured indexing
Automatically organizes unstructured data into a searchable knowledge graph.
Contextual responses in seconds
Get direct answers, not just a list of links to read through.
Consistent answers across teams
Ensure every agent delivers the same high-quality information.
How KnowledgeAssist Works
Add Your Knowledge
Upload website URLs or documents directly. We centralize your team's information in one place.
AI Indexes Content
Our AI automatically structures and optimizes your content, making it ready for instant retrieval.
Ask & Get Answers
Agents ask natural questions and receive accurate, contextual answers in seconds.
Simple, Transparent Pricing
Start for free, scale as you grow. No hidden fees.
Free (Forever)
Best for individuals and small teams getting started.
- 1 Knowledge Base
- Up to 300 documents
- 5MB text per knowledge base
- 1 User
- Website auto-scan + ZIP upload
- Refresh every 7 days
- 100 queries per day
Essentials
For growing teams that need more scale and control.
Or $5/user/month when billed annually
Save 29% with annual billing
🏷️ Limited Period Offer: With annual billing, get $15 back for each user license active for 12 continuous months
- Up to 5 Knowledge Bases
- 1,000 documents per KB
- 20MB text per KB
- Up to 50 licensed users
- KB-level access control
- Website auto-scan + ZIP upload
- Refresh every 24 hours
- 100 queries per user/day
No charge today. Cancel anytime.
Frequently Asked Questions
How does KnowledgeAssist work as a helpdesk and service desk knowledge base?
Customer service, helpdesk, and service desk teams use KnowledgeAssist to index their support documentation, product guides, and website content. Agents get instant, accurate answers without switching tabs or searching manually across systems. Setup takes 15 minutes — no IT required.
How long does it really take to set up?
About 10 to 15 minutes. Paste your website URL or upload a ZIP of your documents. No developer or IT setup required.
Is the Free plan really free?
Yes. The Free plan is free forever. No credit card is required, and you can begin using it immediately.
Can I upgrade from Free (Forever) to Essentials?
Yes. You can upgrade to Essentials at any time as your team grows.
Are my business documents secure?
Your data is stored on secure cloud infrastructure and is never shared with third parties. Access to knowledge bases is controlled through user permissions.
What if the AI returns an incorrect answer?
KnowledgeAssist retrieves answers directly from your indexed content — it does not guess. If your documents don't contain the answer, it will say so rather than fabricate a response. KnowledgeAssist also provides a reference to the source document, to help the user validate the quality of the answer.
Additional 25% Off Your First Year — Annual Billing
Already saving 29% on annual billing. Complete your first year and claim an extra 25% back.