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Terms of Service

Effective Date: January 1, 2026

BY ACCESSING OR USING “KNOWLEDGEASSIST”, YOU OR THE ENTITY YOU REPRESENT (“YOU”, “CUSTOMER”) AGREE TO BE BOUND BY THESE TERMS OF SERVICE (“AGREEMENT”).

This Agreement is between You and Connectnext Technologies India (OPC) Private Limited(“Connectnext”), a company incorporated under the laws of the Republic of India, having its registered office at:
5th Floor, A-Wing, Statesman House,
148, Connaught Place, New Delhi – 110001, India.

1. Eligibility

You must be of legal age and have the legal capacity to enter into a binding agreement under applicable law in order to access or use KnowledgeAssist. By using the Service, you represent and warrant that you meet these requirements.

2. Modifications

Connectnext may modify this Agreement from time to time for legal, regulatory, or business reasons. Material changes will be notified via email to Administrators and/or displayed within the Service. Continued use of KnowledgeAssist after the effective date constitutes acceptance of the updated terms.

3. Service Description

KnowledgeAssist is a free, AI-assisted retrieval and search service that allows Customers to upload, index, and query their own business documentation through a “Dedicated Connectnext.ai Domain”. Availability, features, and limits may change at any time.

4. Data Residency Requirements

You are responsible for ensuring that any data uploaded to the Service may be lawfully transferred to, stored, and processed in the United States and is not subject to data localization, residency, or sector-specific regulatory requirements.

5. Customer Responsibilities

a. Account Information

Customers must provide accurate and current information during signup and ensure their dedicated connectnext.ai domain reasonably reflects their business identity.

b. Customer Data

Customers retain ownership of all data they upload. Customers represent and warrant that they own or have lawful rights to all uploaded content and that such content does not violate intellectual property, privacy, or other third-party rights.

Customers must not upload personal data, financial records, health information, or any data subject to data-localization or special regulatory restrictions. All uploaded data must be legally permissible to host and process in the United States.

c. Credentials & Security

Customers are responsible for maintaining the confidentiality of their login credentials and all activity under their account. Connectnext is not liable for any loss or damage arising from unauthorized access caused by Customer negligence.

6. Acceptable Use

Customers agree not to:

  • Use the Service for unlawful, harmful, defamatory, or abusive purposes
  • Upload malicious code, viruses, or exploit system vulnerabilities
  • Process data on behalf of unrelated third parties
  • Reverse engineer, decompile, or attempt to access source code
  • Conduct unauthorized benchmarking, scraping, or automated access
  • Misrepresent affiliation with or endorsement by Connectnext

7. Intellectual Property

All rights, title, and interest in the Service, software, and underlying technology belong exclusively to Connectnext. Customers are granted a limited, non-exclusive, revocable right to use the Service in accordance with this Agreement.

8. Open Source Licenses

Connectnext uses certain third-party open-source software and AI models as part of the KnowledgeAssist Service. Use of these components is subject to their respective licenses. Nothing in this Agreement grants ownership or alters your obligations under those licenses.

9. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ACCURACY, AVAILABILITY, OR FITNESS FOR A PARTICULAR PURPOSE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CONNECTNEXT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES. FOR THE FREE PLAN, CONNECTNEXT’S TOTAL LIABILITY SHALL BE ZERO.

11. Termination

Connectnext may suspend or terminate access to the Service at any time for violation of this Agreement or applicable law, with or without notice.

12. Governing Law

This Agreement shall be governed by the laws of India. Courts located in New Delhi, India shall have exclusive jurisdiction.

13. Definitions

“KnowledgeAssist”: The AI-powered documentation indexing and search service provided by Connectnext.
“Dedicated Connectnext.ai Domain”: Every registered customer is provided a unique domain that is managed and used by the customer for their business needs.
“Administrator”: A user authorized to manage a connectnext.ai customer domain.
“Third Party”: Any entity not affiliated with Connectnext or the Customer.